Privacy Policy

Commitment To Privacy

Privacy is very important to Parcare Support Service. We are required to comply with the Federal Privacy Act 1988 and the Australian Privacy Principles, and therefore our privacy policy applies to any personal information we collect, use or disclose, including the personal information of our employees and contractors.

How and why we collect personal information

We collect personal information in order to provide various services to our clients. With consent, we may also use personal information for related purposes including providing clients with updates on our products and services.

How we use and disclose personal information

We do not use or disclose personal information for any purpose that is unrelated to the services we provide and that you would not reasonably expect (except with client consent). We have a duty to maintain the confidentiality of our clients’ affairs, including personal information. Our duty of confidentiality to our clients applies, except where disclosure of personal information is consented to by the client or is compelled by law.

Client personal information may be disclosed to approved third parties who are also required to comply with the Australian Privacy Principles.

Security of your personal information

We endeavour to protect any personal information that we hold from misuse and/or loss, and to protect it from unauthorised access, modification and/or disclosure.

Complaints section

Incase clients wants to make a complaint online. including our details and NDIS details: 
Email us at – Or Call us on 1800 800 110.
Use our online feedback form
If you are deaf or hard of hearing, contact: TTY on 1800 555 677
National Relay Service on 1800 555 727.
For a free of charge translator or interpreter, call 131 450

Contact us

If you want to gain access to your personal information, correct or update your personal details, register a complaint about a breach of your privacy, or you have any other query relating to our privacy policy, please contact us.

Clients says About us

Quality staff that go above and beyond for their clients and fulfil your every need. Couldn’t recommend their service enough! Quality staff that care for their clients and comply to your needs. Look after not just the person in need but the family involved as well. Would strongly suggest their service.Great service. Nic goes the extra mile and really cares about his clients and their needs and wants.

- Breeannah

Was recommended to me through a agency, my consultant said Parcare would be reliable, affordable and this was true! Nic is a legend and will be recommending them further.

- Ben

Hi my name is Bree and I am a Parcare participant. In the past I have struggled with other support workers/companies and I was in a situation with an independent support worker who was not very reliable, responsible or a good fit. I was able to touch base with Parcare and talk about my experience. I felt like I was actually listened to and talking to someone who actually cared about me and then I made arrangements to join Parcare and have felt that way every single day ever since. Every day is productive, exciting and fun I know I am in the best hands that NDIS can offer any participant, I don’t have to worry about anything I am well respected and treated with dignity, I am happy Parcare have gone absolutely above and beyond for my happiness and welfare and I feel very secure. Everything is going to be fine now I can envision a long and rewarding future with Parcare and feel very privileged to be with Parcare safe and sound.

- Breeannah